NOTICE - February 9, 2021, 4:20pm
The City of Mountlake Terrace was notified that the company we use for online utility payments has been breached by ransomware which is why their website is down and cannot accept payments at this time. The city does not know how long their site will be down. Please read this news release for more information on the breach.
February 9, 2021, 10:15am
The city has been informed that our utility billing vendor’s website is down and cannot accept payments right now. We are trying to reach the company for more information. In the meantime, customers can drop off payments in the utility drop box at Interim City Hall parking lot (Redstone Building, 6100 219th Street SW) or contact your bank to set up online bill pay.
Utility payments can be made at the Interim Mountlake Terrace City Hall in two ways:
- Payments may be made in our drive-up drop box located outside of the Interim City Hall at the west side of the Redstone Building, by disabled parking. No cash in drop box please.
- Payments may be made to a staff member or simply dropped in the payment box on the counter inside Interim City Hall. Add your account number to your check, no envelope necessary. No cash in drop box please.
Through your Electronic Billing Account
If you have not yet set up electronic billing, view the Online Account - Instructions to Register (PDF) document for a list of ways to pay electronically. You will need your account number and your customer ID. Even if do not want to pay electronically you can view your account balance, payments, and reprint your bill for free.
By Phone or via the City Website
Call 1-877-651-3860 (Toll Free) to pay by phone. Online payments may be made at Online Utility Payments.
Payments may be made with a debit or credit card with a Visa or MasterCard logo, or with your bank account, checking or savings. There is a $2.00 convenience fee for all online or phone payments.
Payment of delinquent accounts after 3 p.m. on the day before the scheduled shut-off day must be made at City Hall to assure continuation of service. See any billing sent to you for more details, call or email us with questions.
Utility payments with a payment stub must be mailed to the following post office box:
City of Mountlake Terrace Utility Payments
PO Box 34858
Seattle, WA 98124-1858
Please include payment stub and add your account number to your check.
For correspondence only, the mailing address is:
Mountlake Terrace City Hall
PO Box 72
Mountlake Terrace, WA 98043